FAQ

If you have any questions or issues with your order, please look through the page below to find an answer / solution. If you still require assistance, you can contact our support team by creating a ticket below and we will get back to you within 24 to 48 hours.

For shipping information, please see here.

If you need any additional assistance, please submit a support ticket.

Orders & Payments

Where can I find your products? How can I place an order?

Just select “Products” from the main menu or visit the homepage and scroll down to browse through all the available products. You can click on each product to open the relevant product page and find more information about it. To select the ones you would like to purchase just use the “Add to Cart” button. Once you are done shopping, just select your Cart on the right side of the main menu and click “Buy” to proceed to the checkout page and place your order.

Is there a bundle offer?

No, unfortunately, there are not any product bundles currently available.

What methods of payment do you accept?

You can pay via Card (Visa, Mastercard), PayPal, Apple Pay and Google Pay.

I have enough money available so why won't my payment go through?

If you are using a card, quite often the issue is with your bank and the fact that you are making an international purchase / they may not recognise my domain. Please get in touch with them to resolve the issue or try using another card or payment method.

Where is my order/dispatch confirmation email?

Please check the email account used to complete your order. Your order confirmation email should be there but if you can’t find it please:

  • Remember that confirmation emails may take up to 24 hours to reach your inbox.
  • Try checking your junk / spam folders.
  • Search your email account for no-reply@gadzhi.com, “GADZHI”, your order number, or the name of the item you ordered.

Your dispatch confirmation email will be sent to you shortly after your order has been shipped by our warehouse. Orders take 2-3 business days to be processed.

Can I change my order?

We will unfortunately not be able to make any amendments to your order after you have placed it with us. Please double-check your order before completing your purchase.

What can I do if I entered the wrong delivery address?

Unfortunately, we cannot make any amendments to your address after your order has been placed. Please double-check your address during checkout as your order will be delivered there and you will be responsible for retrieving it.

If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for postage as we have incurred the cost sending you the order.

What can I do if I made a duplicate order?

If you have purchased the same products more than once please contact our team immediately by submitting a ticket and see if they can cancel the duplicate order for you. Please note that we cannot guarantee cancellation requests will be successful as this depends on the status of your order when your request is reviewed. It can take our team up to 48 hours to review your ticket and by then, your order might already be fully processed.

Refunds & Returns

Can I exchange / return my order?

Unfortunately, we do not accept exchanges or returns. This is according to our terms and conditions. Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded. We apologise for any inconvenience this may cause and thank you for your support.

What can I do if my product is faulty?

Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information:

  • A full description of the fault
  • Photographic evidence attached

Please note issues of this nature need to be reported to us within 60 days.